FAQs

MY ADDRESS IS WRONG. CAN I CHANGE MY ADDRESS?

 If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. Please Contact : info.jojika@gmail.com 

 

MY PACKAGE SAYS ‘DELIVERED’ BUT I DO NOT HAVE IT, WHERE IS IT?

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If the customer is unable to locate the package, We will take the necessary steps in order to resolve this issue. 

 Please Contact : info.jojika@gmail.com 

 

My Order is Taking Too Long, What is Happening?

- Due to Covid-19 everything is being delayed and packages may take longer than usual. We apologize for the inconvenience. We Will get through this together!

 

WHERE ARE RETURNS SENT?

The return address of your store is by default Printful's, and is based on where your package was fulfilled:

  • Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
  • Packages sent out from our Latvian facility are automatically returned to Lidostas parks, Marupes novads, Latvia LV-2167.
  • Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
  • Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
  • Packages fulfilled by our partner facility in Japan are returned to: 817-3 Komiyaji, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan.

Once the return package reaches our facility, we’ll notify you via email.  Based on the reason for the return, we'll decide what the next steps should be. Check out our Return Policy page for more.